LEAP Support

Starting the loading session

How do you start a session?
Step 1: Connect the cable between the car and the charging station

Step 2: Hold the charge card/tag in front of the reader. Wait for the charger to beep, then you can remove the pass/tag again. This may take a while, as passes must be registered by the charging kiosk the first time. The charging session will now start and the LED light will be blue. Charging stations with a screen display in text that the charging session has started.

Stop the charging session

Hold charge card/tag in front of the reader and wait it to be recognised. Once the cable is released you can remove it from the charger. This can sometimes take 1 to 2 minutes.

Our chargers are suitable for all electric vehicles with CCS connection. Depending on the vehicle, and settings, charging can be fast. For example, some vehicles (such as the ID Buzz) have a fast-charge limiter in the vehicle.

Annoying! There are a number of options you can try.

1. Try to unlock your vehicle. Sometimes the vehicle locks the cable so it can’t just be stolen.

2. Stop the session. Or restart the session and stop it again after a minute. The pass may have started a duplicate session at the conclusion of your first session.

3. Call our help desk and quote the ID number of the charging station. They can reset remotely. Should this fail, they may advise pressing the emergency button. However, do not just press the emergency button, since that can also emit a malfunction!

No luck yet? Take a look at our help page: “What to do if the charging cable is stuck in your electric vehicle?”

There are many possibilities why you vehicle may not be charging. Initially, try restarting the charging session by the following actions:
– Unplug your vehicle and then put it back in your vehicle.
– Press the plug firmly into the connector of your vehicle
– Present your charging card/charging to the RFID card reader of the charger for up to 2 seconds

Your vehicle may not be up to date. Make sure you have the right software on board.

If you can’t figure it out, call our help desk.

You can pay at our charging stations using most well-known charge cards.

LEAP24 Partner Card: For just £1.99 per month, charge from 54p/kWh during the day and 45p/kWh overnight across the LEAP24 network, saving up to 24p/kWh compared to the standard tariff. Learn more here. here.

Charging at LEAP24 costs 69p/kWh during the day and 55p/kWh overnight using the standard pay-as-you-go tariff, with no subscription required. Drivers can also join the LEAP24 Partner Card for just £1.99 per month, reducing charging costs to 54p/kWh during the day and 45p/kWh overnight. All LEAP24 locations offer ultra-rapid charging of up to 300kW, helping you get back on the road quickly and affordably.

Yes. The LEAP24 app is available on both iOS and Android and allows you to locate charging stations, start and stop charging sessions, view live charger availability, track your charging history, and manage your account. Drivers with a LEAP24 Partner Card can also access their discounted charging rates through the app. Download links and more information can be found here.

LEAP24 chargers accept a wide range of charging cards and apps, including Octopus Electroverse, Paua, Plugsurfing, Allstar, ChargePoint, Bonnet, Hubject, Gireve, and many other major roaming partners. You can also charge directly using the LEAP24 app or simply pay with a contactless debit or credit card at the charger. If you’re unsure whether your charging provider is supported, please contact our team and we’ll be happy to check.